About Pacific IT Support
Welcome to Pacific IT Support, your trusted partner in navigating the complexities of technology for small businesses. Formerly known as Computer Hale, we have evolved into a premier provider of world-class IT services, specializing in supporting small businesses with a comprehensive suite of solutions. As a minority-owned business (MBE Certified), we take pride in our roots and our commitment to diversity, equity, and inclusion.
Mission and Vision
Our Commitment and Future Vision
In today’s fast-paced digital landscape, technology is both a cornerstone of business success and a source of frustration. For many small businesses, grappling with IT challenges can feel like navigating a maze without a map. At Pacific IT Support, we understand these pain points all too well. That’s why we’ve developed a comprehensive 5-step process to efficiency, designed to demystify technology and empower businesses to thrive in this digital age.
Our Mission
At Pacific IT Support, our mission is to be the technology team that community-minded organizations can trust to solve their businesses’ pain points.
With a responsive, proactive, and client-first approach, we serve both Maui and Whatcom counties, providing holistic IT services that empower businesses to thrive in the digital age.
Our dedication to excellence is reflected in our specialization areas, including M365, compliance management, modern and hybrid work solutions, system integrations, and data governance.
Our Commitments
We are committed to fostering a culture of diversity, teamwork, and continuous personal growth. Our vision is to build future-driven networks that not only support our clients’ growth but also nurture the professional development of our team members.
We understand the importance of work/life balance and provide generous paid time off, even for part-time staff. Additionally, we invest in our team’s success by covering at least 50% of certification costs and collaborating with individuals to create personalized career paths within the organization and beyond.
Our Unique Approach
What sets us apart is our unique 5-step process to efficiency. We guide our clients through a transformative journey, starting with security and continuity, and culminating in maximizing their technological potential. Along the way, we prioritize communication, transparency, and community-mindedness, ensuring that our clients feel supported and empowered every step of the way.
Our Core Values
Customer First, Forward Thinking, Pono (doing what is right), Socially Conscious, and Continuously Improving are the pillars of our company culture. We believe in the strength of diversity and teamwork, and we are dedicated to creating an inclusive environment where everyone feels respected, valued, and supported.
Our Impact
Beyond business success, we are deeply committed to creating meaningful social impact in our community and beyond. Through partnerships with organizations like Northwest Youth Services and our own initiatives, we’re working towards a future where everyone has the opportunity to succeed and contribute to positive change.
Join Us on the Journey
Whether you’re a small business looking to enhance your IT capabilities or an individual seeking a supportive and inclusive workplace, Pacific IT Support welcomes you to join us on this transformative journey. Together, let’s pave the way to a brighter, more efficient future. Contact us today to learn more or schedule a consultation.
Diversity Statement
At Pacific IT Support, we embrace the richness of diversity in our workplace. We believe that every individual should be celebrated for their uniqueness, and we strive to create an environment where everyone feels respected and valued for who they are. We understand the importance of embracing diverse perspectives and experiences, as they make our organization stronger and more innovative. We ensure our employees’ and clients’ voices are heard by using their feedback to improve our internal and external processes. This process is integrated into our culture and helps us create a roadmap on how we do business.
In our hiring practices, we are committed to fostering diversity and inclusivity. We believe in providing equal opportunities to all individuals, regardless of their background/socio-economic standing/nationality/sex/gender/race/religion/age/marital status or political stance, and we actively seek to create a workforce that reflects the diversity of the communities we serve.
We are dedicated to creating an inclusive culture where everyone feels a sense of belonging. We believe in seeing each person as they wish to be seen, and we respect their beliefs as long as they do not impose or devalue others. We encourage and support the courage of every individual to be their authentic selves.
As an organization, we recognize our responsibility to champion diversity and inclusion in all aspects of our operations. We are committed to continuously learning and improving to ensure that Pacific IT Support remains a place where everyone can thrive, contribute, and succeed.
Meet The Team
Erik McFrazier
Erik McFrazier
With over 25 years in the IT industry, I started my journey from a digital audio background, transitioning into IT, and eventually launching Pacific IT Support. After moving to Hawaii and working in IT for the hospitality industry, I shifted from corporate life to entrepreneurship, growing our business from computer repair into a managed IT services provider. My passion lies not just in technology but in building strong teams and helping clients succeed. Outside of work, I’m all about family, community, and staying active through hiking, surfing, and volunteering.
Joselyn Castillo
Joselyn Castillo
Hi I’m Joselyn Castillo, the Marketing and Sales Admin. I’m responsible for managing and optimizing our marketing strategies, sales operations and socials! Working with customer engagement and how we introduce ourselves to the public brings me lots of joy and makes me feel important. Outside of work, I love watching movies, playing video games, and baking sweets.
Elizabeth Castro
Elizabeth Castro
Hello! I’m Elizabeth Castro, the triage and dispatch specialist at Pacific IT Support. I manage and prioritize all incoming client requests, ensuring a smooth workflow and high client satisfaction. I enjoy leveraging my client-facing and analytical skills to effectively solve problems and enhance our service delivery. In my spare time, I love reading, swimming, and spending time with my family.
Ambar Rengel
Ambar Rengel
Hi! I’m Ambar Rengel, the business development representative at Pacific IT Support. Connecting with people, listening to them and figuring out how we can help is part of what I do. It’s great being in a team that helps people work and grow their business in a safe IT environment. When I am not at work, chances are I am taking care of my plants, cooking or hanging out with my family.
Rick Doane
Rick Doane
Hi, I’m Rick Doane, Helpdesk Engineer here are Pacific IT Support! I solve problems, fix issues, and perform routine maintenance on our clients’ network infrastructure. When I’m not working with computer systems, I spend even more time with computers playing games or learning programming, as well as hanging out with my family, our four cats, and our bunny.
Kelly Sullivan
Kelly Sullivan
Hello! I’m Kelly Sullivan, the Service Coordinator for Pacific IT Support; I manage the Help Desk and Service Delivery for our clients, focusing on providing the best customer experience and efficient problem resolution. I pride myself on my ability to help our clients use their technology in the best way possible, improving their capabilities and understanding. Outside of my passion for technology, I enjoy reading, board games with friends, exploring the outdoors, and cooking good food.
Jesus Gonzalez
Jesus Gonzalez
Hi there! my name is Jesus, I take care of network management, and application lifecycle automation. My work has taken me across companies in various countries, including the United States, Peru, and Venezuela, allowing me to build a diverse set of skills in both technical and customer-facing roles. Outside of my professional work, I enjoy playing soccer and practicing the guitar.
Maurice Rankin
Maurice Rankin
Hello! I’m Maurice and as an IT Consultant at Pacific IT Support, I bring expertise in AI Use Policies, Compliance, and security posture assessment, both internally and externally. With a passion for equipping teams with real-world IT training, I’m committed to helping clients achieve a strong and adaptable tech foundation. When not immersed in tech solutions, I enjoy beach outings, culinary adventures, travel, and exploring diverse cultures worldwide.
Jedediah Kobobel
Jedediah Kobobel
Aloha, my name is Jedediah, but I often go by Jedi (I believe it is more of a way of life than a nickname). I graduated from the University of Hawaii, Maui College with a degree in electronics engineering as well as a BAS degree in Business and Information Technology. Post graduation, I worked as a contractor for NASA and as a helpdesk and QA Engineer here at Pacific IT Support. When I am not working, I love to make oil paintings and build robots.
