About Pacific IT Support
Welcome to Pacific IT Support, your trusted partner in navigating the complexities of technology for small businesses. Formerly known as Computer Hale, we have evolved into a premier provider of world-class IT services, specializing in supporting small businesses with a comprehensive suite of solutions. As a minority-owned business (MBE Certified), we take pride in our roots and our commitment to diversity, equity, and inclusion.
Mission and Vision
Our Commitment and Future Vision
In today’s fast-paced digital landscape, technology is both a cornerstone of business success and a source of frustration. For many small businesses, grappling with IT challenges can feel like navigating a maze without a map. At Pacific IT Support, we understand these pain points all too well. That’s why we’ve developed a comprehensive 5-step process to efficiency, designed to demystify technology and empower businesses to thrive in this digital age.
Our Mission
At Pacific IT Support, our mission is to be the technology team that community-minded organizations can trust to solve their businesses’ pain points.
With a responsive, proactive, and client-first approach, we serve both Maui and Whatcom counties, providing holistic IT services that empower businesses to thrive in the digital age.
Our dedication to excellence is reflected in our specialization areas, including M365, compliance management, modern and hybrid work solutions, system integrations, and data governance.
Our Commitments
We are committed to fostering a culture of diversity, teamwork, and continuous personal growth. Our vision is to build future-driven networks that not only support our clients’ growth but also nurture the professional development of our team members.
We understand the importance of work/life balance and provide generous paid time off, even for part-time staff. Additionally, we invest in our team’s success by covering at least 50% of certification costs and collaborating with individuals to create personalized career paths within the organization and beyond.
Our Unique Approach
What sets us apart is our unique 5-step process to efficiency. We guide our clients through a transformative journey, starting with security and continuity, and culminating in maximizing their technological potential. Along the way, we prioritize communication, transparency, and community-mindedness, ensuring that our clients feel supported and empowered every step of the way.
Our Core Values
Customer First, Forward Thinking, Pono (doing what is right), Socially Conscious, and Continuously Improving are the pillars of our company culture. We believe in the strength of diversity and teamwork, and we are dedicated to creating an inclusive environment where everyone feels respected, valued, and supported.
Our Impact
Beyond business success, we are deeply committed to creating meaningful social impact in our community and beyond. Through partnerships with organizations like Northwest Youth Services and our own initiatives, we’re working towards a future where everyone has the opportunity to succeed and contribute to positive change.
Join Us on the Journey
Whether you’re a small business looking to enhance your IT capabilities or an individual seeking a supportive and inclusive workplace, Pacific IT Support welcomes you to join us on this transformative journey. Together, let’s pave the way to a brighter, more efficient future. Contact us today to learn more or schedule a consultation.
Diversity Statement
At Pacific IT Support, we embrace the richness of diversity in our workplace. We believe that every individual should be celebrated for their uniqueness, and we strive to create an environment where everyone feels respected and valued for who they are. We understand the importance of embracing diverse perspectives and experiences, as they make our organization stronger and more innovative. We ensure our employees’ and clients’ voices are heard by using their feedback to improve our internal and external processes. This process is integrated into our culture and helps us create a roadmap on how we do business.
In our hiring practices, we are committed to fostering diversity and inclusivity. We believe in providing equal opportunities to all individuals, regardless of their background/socio-economic standing/nationality/sex/gender/race/religion/age/marital status or political stance, and we actively seek to create a workforce that reflects the diversity of the communities we serve.
We are dedicated to creating an inclusive culture where everyone feels a sense of belonging. We believe in seeing each person as they wish to be seen, and we respect their beliefs as long as they do not impose or devalue others. We encourage and support the courage of every individual to be their authentic selves.
As an organization, we recognize our responsibility to champion diversity and inclusion in all aspects of our operations. We are committed to continuously learning and improving to ensure that Pacific IT Support remains a place where everyone can thrive, contribute, and succeed.
