Experience IT Differently with
Pacific IT Support

It’s time for a new and improved IT partner

Pacific IT Support
Premium Managed Services
Pacific IT Support
Microsoft Partner
Dell Technology Partner
Goldman Sachs 10,000 Small Businesses
Certified NMSDC
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Pacific IT Support Story

About Pacific IT Support

Our Story and Mission

Welcome to Pacific IT Support, your trusted partner in navigating the complexities of technology for small businesses. Formerly known as Computer Hale, we have evolved into a premier provider of world-class IT services, specializing in supporting small businesses with a comprehensive suite of solutions. As a minority-owned business (MBE Certified), we take pride in our roots and our commitment to diversity, equity, and inclusion.

Unlocking Technological Efficiency

A Journey with Pacific IT Support

In today’s fast-paced digital landscape, technology is both a cornerstone of business success and a source of frustration. For many small businesses, grappling with IT challenges can feel like navigating a maze without a map. At Pacific IT Support, we understand these pain points all too well. That’s why we’ve developed a comprehensive 5-step process to efficiency, designed to demystify technology and empower businesses to thrive in this digital age.

Security

In an era of rampant cyber threats, security is non-negotiable. Our journey begins with shoring up your defenses, ensuring that your network is impervious to malicious actors. Through a meticulous assessment of your current security standards and the implementation of cutting-edge tools and protocols, we fortify your digital fortress, providing peace of mind in an increasingly volatile online landscape.

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Security
Continuity
2

Continuity

Business continuity is the cornerstone of resilience. In step two, we turn our attention to safeguarding your invaluable data. By categorizing and prioritizing your data based on its criticality, we create tailored backup and disaster recovery solutions to ensure seamless operations, even in the face of unforeseen disasters. With our comprehensive gap analysis, we identify vulnerabilities and shore up your defenses, ensuring that your business remains operational, come what may.

Stability

Stability is the bedrock of reliable operations. In step three, we take stock of your network’s infrastructure, identifying any potential weak points or bottlenecks. By documenting the current state of your network and addressing any issues related to aging equipment or warranty concerns, we lay the groundwork for a stable and resilient IT environment, minimizing disruptions and maximizing uptime.

3
4

Account Engagement

In an era of rampant cyber threats, security is non-negotiable. Our journey begins with shoring up your defenses, ensuring that your network is impervious to malicious actors. Through a meticulous assessment of your current security standards and the implementation of cutting-edge tools and protocols, we fortify your digital fortress, providing peace of mind in an increasingly volatile online landscape.

Efficiency

Efficiency is the ultimate goal. In step five, we shift our focus to optimizing your processes and maximizing your technology investments. Through standardization, integration, and automation, we streamline your workflows, reducing waste and enhancing productivity across your organization. By harnessing the full potential of your IT infrastructure, we help you achieve more with less, driving growth and innovation in the digital age

5
Efficiency

We’ve Got Your Back!

Let Us Show You How We Deliver Unmatched IT Support

Reliable

  • 12 Minute Response Time
  • Dedicated Client Account Manager
  • Complete Incident Response Planning
  • Complete Disaster & Recovery System

Transparent

  • Innovative Client IT Portal
  • Predictable Support Costs
  • Clear Communication
  • High Value, Reasonable Pricing

Comprehensive

  • 5 Step Process To Efficiency
  • 3-5 Year Strategic Planning
  • Business Growth Centric Reporting
  • Proactive Consulting

Secure

  • Security First Approach
  • 24×7 Security
  • Operations Center
  • Multi-Tiered Endpoint Security
  • Risk Compliancese

Pacific IT Support

Comprehensive IT Solutions

Welcome to Pacific IT Support, your trusted partner for premium managed IT services. Our mission is to provide top-notch IT support and solutions to optimize your business operations and ensure seamless productivity. Explore our comprehensive services below:

Help Desk and Technical
Support

At Pacific IT Support, we offer 24/7 help desk services to promptly address any IT-related issues.

Proactive Monitoring and Maintenance

We keep your systems and networks running smoothly with 24/7 monitoring and regular maintenance.

Network and Infrastructure Management

We manage and maintain your network infrastructure to ensure optimal performance and security.

Security and Data
Protection

Pacific IT Support will prioritize the security of your data and systems with comprehensive security measures.

Data Backup and Disaster
Recovery

We ensure the protection and quick recovery of critical data with our backup and disaster recovery services.

Scalability and IT
Consulting

We help you scale your IT infrastructure and provide expert consulting services to support your business growth.

Mission and Vision

Our Commitment and Future Vision

In today’s fast-paced digital landscape, technology is both a cornerstone of business success and a source of frustration. For many small businesses, grappling with IT challenges can feel like navigating a maze without a map. At Pacific IT Support, we understand these pain points all too well. That’s why we’ve developed a comprehensive 5-step process to efficiency, designed to demystify technology and empower businesses to thrive in this digital age.

Our Mission

Serving both Maui and Whatcom counties, Pacific IT Support provides world-class IT services to small businesses with a responsive, proactive, client first dedicated style of support. Our 5 distinct areas of service create a holistic approach to address all your IT needs.​

Our Vision

To expand operations beyond the shores of Hawaii and help small businesses on a national level to regain control of their data, better protect their assets, and prepare their IT systems for growth by fully utilizing and aligning their standards with Microsoft 365 and Azure technologies.

We will continue to strive to be a company whose strength is powered by diversity and teamwork. To foster an environment that empowers employees by creating opportunities for growth and personal advancement. To build and support networks that are future driven and designed to support our client’s growth.​

Why Choose Us

How Are We Different?

A better IT experience – from an operationally mature MSP.

After being one of the first true MSPs on Maui with well over a decade of experience – we have grown to a place most IT companies don’t get to.

Testimonials

Here’s what some of our customers have to say about us and our servcies.

These guys are awesome! Erik and his team are very detailed and always willing to help. They solve any problem we have & take great care of us. We appreciate everything !

Great service! I was provided with professional quality service at an affordable rate, what more could I have hoped for 🙂 defiantly satisfied and would use them again for sure!

These guys are great. They take the mystery out of tech. They are available when you need them, on the phone, a shared session or in person and very hands on. I consider what we pay them and investment not an expense. Their work saves us money on the long run.

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