Premium Support: Add On Services

With Pacific IT Support’s Premium Add On Services, you can choose to add a variety of different options to fit your business needs.

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Our IT Premium Support Add On Services

Get 24/7 help desk services to promptly address any IT-related issues. Our expert team is here to assist you with:

Data Backup and Disaster Recovery

Backup and Disaster Recovery

ThreatLocker Zero Trust Endpoint Protection Platform offers a unified approach to protecting users, devices, and networks against the exploitation of zero-day vulnerabilities.

  • Stop any application from running on your machine that is not a part of the allow list. This helps to mitigate and stop cyberattacks from happening across your device and network
  • Add firewall-like application policies: A powerful firewall-like policy engine that allows you to permit, deny or restrict application access at a granular level
  • Add Time-Based Policies: Permit access to applications for a specified amount of time. Automatically block the application after the policy has expired
  • Keep up to date with Built-In Applications: ThreatLocker automatically adds new hashes when application and system updates are released
  • A full audit of all file access on USB, network, and local hard drives
  • Restrict or deny access to external storage, including USB drives, network shares, or other devices
  • Approve access for a limited amount of time or permanently
  • Restrict access to specific file types, for example only permit access to jpeg files from a camera
  • Limit access to a device or file share based on the application
  • Enforce or audit the encryption status of USB hard drives and other external storage

SaaS Backups

SaaS (Software as a Service) backups refer to the practice of regularly backing up data and content that is hosted within cloud-based SaaS applications, such as Google WorkspaceMicrosoft 365, or Salesforce.

  • Data Protection: SaaS applications like email, documents, and customer records are valuable assets for businesses. SaaS backups ensure the protection of this data from accidental deletion, corruption, cyberattacks, or other data loss scenarios.
  • Independent Backup: While SaaS providers maintain high levels of infrastructure reliability, data loss can still occur due to user errors, malicious actions, or policy gaps. SaaS backups are independent of the SaaS platform, providing an extra layer of security.
  • Point-in-Time Recovery: SaaS backups enable organizations to recover data to a specific point in time. This is crucial for restoring data to its state before an issue occurred, whether it’s an accidental deletion or a data breach.
  • Data Retention: SaaS backup solutions often offer customizable data retention policies, allowing businesses to keep historical data for compliance, legal, or operational purposes.
  • Ease of Use: SaaS backup solutions are typically user-friendly, with easy setup and management interfaces. Users can schedule automated backups and perform data restores with minimal effort.
  • Security and Encryption: Backup solutions employ encryption and security measures to protect sensitive data, ensuring that backups are kept safe from unauthorized access.
  • Compliance Requirements: Many industries and businesses have regulatory compliance requirements that necessitate data retention and backup. SaaS backups help meet these requirements.
  • Peace of Mind: SaaS backups provide peace of mind, knowing that critical data is securely backed up and can be restored in case of emergencies, reducing business downtime.
Security and Data Protection
Mobile device management

Mobile Device Management

Streamline mobile device management for enhanced security and productivity.

  • Device Enrollment: Effortless onboarding of mobile devices (smartphones, tablets, etc.) into the corporate network.
  • Remote Configuration: Remote configuration and management of device settings, applications, and policies.
  • Security Controls: Implement robust security measures like encryption, passcode enforcement, and remote wipe capabilities.
  • App Management: Control and distribute applications to devices, ensuring compliance with company policies.
  • Monitoring and Reporting: Real-time monitoring of device health, activity, and compliance, with detailed reporting.
  • BYOD Support: Enable secure Bring Your Own Device (BYOD) policies while maintaining corporate data security.
  • Geofencing: Define geographic boundaries and enforce policies based on device location.
  • Compliance Enforcement: Ensure devices comply with regulatory requirements and company policies.
  • Integration: Seamlessly integrate MDM with other IT systems for unified management.
  • Remote Support: Provide remote troubleshooting and support for devices, reducing downtime.
  • Data Backup: Automatic data backup and restoration options to prevent data loss.
  • Custom Policies: Create customized policies and profiles for different device groups or roles.

Virtual Office VPN Service

Our Virtual Office VPN Service protects any device against network attacks while accessing the public internet or internal network. It works by tunnelling all internet traffic through our “Remote Office Cluster”, which filters and protects the data from bad actors.

We are bringing enterprise level network security to all businesses. Deploy on any device, at home or in the office with no hassle.

  • Prevent Network Hijacking: Automatic data backup and restoration options to prevent data loss.
  • Stop Malware & Phishing at the source: Privatise provides enterprise level DNS filtering built in that stops malware, phishing, adware and more at the source.
  • One Virtual Office: Work from anywhere and be protected & connected with a shared static IP. It’s as if you’re all in one highly secure enterprise office, no matter where you’re working from.
  • No Passwords: Privatise uses public key infrastructure (PKI) to protect employee devices without the need for easy to hack and easy to forget passwords preventing brute force vulnerabilities.
  • No Hardware: Privatise replaces the need for expensive, clunky office firewall hardware or “advanced“ routers while also protecting remote workers with our virtual firewall.
  • Monitoring Reporting: Make sure your employees are protected with full monitoring and reports. Manage devices and see statistics in our easy to use customer portal.
Virtual Office VPN Service
Voice over ip

Voice Over IP

Voice over IP (VoIP) is a cloud-based communication solution that allows businesses to make and receive phone calls over the internet instead of traditional phone lines.

  • Cost Savings: By leveraging the internet for voice communication, VoIP typically offers lower costs compared to traditional phone services, especially for long-distance and international calls.
  • Scalability: Businesses can easily scale their phone systems up or down to accommodate growth or changes in demand, without the need for complex hardware installations.
  • Advanced Features: VoIP providers offer a wide range of advanced features, such as call routing, voicemail-to-email, call recording, and video conferencing, enhancing communication capabilities.
  • Flexibility: Users can make and receive calls from anywhere with an internet connection, promoting remote work and flexibility.
  • Integration: VoIP can often integrate with other business applications like CRM systems, improving overall efficiency and customer service.
  • Reliability: Reputable VoIP providers ensure high call quality and uptime, backed by redundancy and disaster recovery measures.
  • Easy Management: Users can manage their VoIP systems through user-friendly web interfaces, making it simple to configure and customize features.

Ready to get started?

Pacific IT specializes in technology, productivity, and process improvement. We not only know how to use technology but also how to make it work more efficiently for powerful outcomes.

Contact us today for a free quote.